Frequently asked Questions

Brock Black Designs – Frequently Asked Questions

1. Checkout & Custom Order Instructions

Please review the steps below to ensure your custom project is built exactly how you want it:

Select Your Bike

Choose the year and model of your motorcycle from the available options.

Choose Your Color Option

Color-matched: We can match your bike’s factory color (entire project painted that color).

Two-tone: Select any two colors of your choice.

All black: A clean, all-black finish.

Some projects also allow you to select a grill pattern. If available, choose your preferred pattern before continuing.

Add to Cart & Checkout

Once your selections are made, add the item to your cart and proceed to checkout.

Enter Custom Notes

During checkout, locate the Notes / Instructions section.

Clearly list the exact color or colors you want, along with any additional details related to your order.

Order Confirmation

Every order is followed up with a confirmation email.

Please check your junk or spam folder if you do not see it in your inbox.

Build Time

Most projects are individually built and designed for each customer.

Standard production time is 3 to 4 weeks before shipment.

If you have any questions or need clarification on color options or patterns, please contact us before or after placing your order.

2. What bikes do your parts fit?

We manufacture parts for:

Harley-Davidson (Touring / Softail / Pan America)

Indian Motorcycle (Chieftain / Challenger / Roadmaster / Dark Horse / etc.)

Victory Motorcycle (Magnum / X1 / Cross Country)

Not sure about fitment? Message us with your year/model and we'll confirm.

3. How long is production time?

Standard production: 2–6 weeks

Complex custom chrome  4–6 weeks

You'll receive updates as your order moves through design, and shippimg.

4. Do you offer custom designs or color matching?

Absolutely — custom work is what we’re known for. We can do:

Military, Punisher, Aztec, Tribal, clubs, memorials or whatever you want 

Full OEM color match (Harley, Indian, Victory paint codes)

Tri-coat and multi-layer clear coat finishes

5. What materials do you use?

We use a proprietary engineering-grade proprietary designed for:

High heat

High vibration

Factory torque specs without cracking

Our covers are torque tested to factory requirements (most Harley derby covers: 35 in-lbs).

6. How are your products installed?

Most installs are bolt-on with factory hardware.

▶️ Example Video – Harley Derby Cover Install:

https://youtu.be/barLyt3S6gI?si=ePi3wddpyiM5ttVj

7. What is your return or exchange policy?

Since everything is custom-made, all sales are final.

If we make a mistake (fitment or craftsmanship), we fix or replace it — no hassle.

8. Can I cancel or modify my order?

Orders can be changed until design approval is completed.

Once production or paint has started, cancellation isn't possible.

9. Do you ship internationally?

Yes, we ship worldwide.

International customers are responsible for local customs/import fees.

10. How do I check the status of my order?

You will receive:

Order confirmation

Mock-up proof (for custom designs)

Tracking number at shipping

For updates: 📧 Email: Brock@brockblackdesigns.com

📦 Track Order: https://www.brockblackdesigns.com/apps/trackorder

11. Where can I find install videos, tutorials, and product showcases?

YouTube Channel:

 https://www.youtube.com/@BrockBlackDesigns

Brock@brockblackdesigns.com

12. Customs or Tariff's

• Customers are responsible for all customs duties, tariffs, and import taxes.

• The company does not cover or reimburse customs-related charges.

• Any fees required by customs must be paid directly by the customer.

💬 Live chat on website (bottom right corner)